Changing the worker basemap in Workforce

I’ve recently implemented Workforce for ArcGIS on a big project. It’s great being able to automatically assign sites to fieldworkers, and update their to-do lists on the fly.

However, the lack of reference data for the fieldworkers was bothering me. In the Workforce mobile app, the map displays the default topographic basemap and the location and status of their assignments. We were sending fieldworkers into areas where they would have to be a bit more vigilant of their surroundings, as well as ensure that fieldworkers did not drive through areas which were deemed as “High risk” due to crime or environmental conditions.

I modified the worker basemap of the project to include a polygon layer containing these “High risk” areas, so workers could always be aware when they were near one of these areas. I also tried changing the basemap to OpenStreetMap, but the Workforce app did not like that at all. The app crashed multiple times before I figured out it only wanted to render the default map. The dispatcher map had no issue with changing the basemap.

I also managed to overlay our own reference road network over the basemap, so the fieldworkers were aware of which direction to face when capturing a survey. This was included so that required photos were captured consistently.

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